Frequently Asked Questions
Everything you need to know about your custom home decor orders.
What is the typical lead time for custom furniture and decor?
Since each piece at Patriot Customz is handcrafted to your specifications, please allow 2 to 4 weeks for production before your item is shipped.
Do you offer shipping across the United States?
Yes, we ship our custom home products to all 50 states. Shipping costs and delivery times vary based on the weight of the item and your specific location.
Can I request a completely custom design not seen on the website?
Absolutely! We specialize in bespoke home solutions. Please contact our design team via the 'Custom Order' page to discuss your unique vision and receive a quote.
What is your return policy for personalized items?
Due to the custom nature of our products, we cannot accept returns on personalized items. However, if your order arrives damaged or incorrect, we will replace it immediately at no extra cost.
What materials do you use in your products?
We take pride in using premium, locally-sourced materials including solid hardwoods, industrial-grade metals, and eco-friendly finishes to ensure your home decor lasts for generations.
How can I track the status of my order?
Once your order is handcrafted and leaves our workshop, you will receive an email with a tracking number and a link to monitor your shipment's progress.